ServiceMax, Inc. Apps

ServiceMax helps technicians deliver flawless field service withtheonly fully configurable app designed for field service andthedisconnected day. Regardless of location, technicians are abletosolve customers’ issues faster with critical serviceinformationand customer data at their fingertips. Enable your fieldservicetechnicians and engineers with ServiceMax Mobile forAndroid—onsmartphones—to delight customers, drive service revenue,and bemore efficient. ServiceMax Mobile for Android offersfield-readycapabilities designed for technician success– allintegratedseamlessly with native Android phone functions: • Makemobileconfiguration easy with the ServiceMax InfinityFramework—configureonce, deploy anywhere • Smart Sync deliversfast, reliable offlineperformance using bi-directional sync andadvanced offlinescenarios • Access an easy to use calendar for allimportant eventsand scheduled work orders • See a detailed workorder view anddebrief actions with service workflows configured foryour business• Remotely request parts, scan barcodes, and capturetime andmaterial details with automated pricing rules • Navigateeasilywith a native connection to Google Maps to gethands-freedirections • Help technicians follow workflows quicklyandeffectively with data validation • Quickly reach out withaone-touch native link to call or text the customer contact foreachwork order • Easily share attachments such as job sitephotos,videos and files • Track technicians using GPS locationforscheduling and safety purposes • Instantly create a servicereportand capture the customer’s signature Note: This versioniscompatible with all server versions from Summer 16 SP tothecurrent release. It is not compatible with Summer 16 (withoutSP)and earlier. **ServiceMax Mobile for Android is a business appandrequires a paid license and login credentials.**

** Enterprise App - Before submitting a review ensure your appisconfigured for your use by your mobile apps team ** ServiceMaxGois the latest mobile app for Service ExecutionManagement,including Field Service Management and Asset ServiceManagement.ServiceMax Go, available on Android phones and tablets,empowerstechnicians, field engineers and maintenance personnelwitheverything they need to plan their work, execute itefficiently,and effectively communicate with customers andcolleagues.ServiceMax Go delivers an enhanced design that'spurpose-built forfield workers with simple navigation, intuitivescreens, andpowerful offline capabilities - enabling completevisibility formaximum productivity. Features of ServiceMax Go •Instant access toall pertinent data: entitlement verifications,customer &product service history, location, contacts,estimates, warranties,parts, and more • Multiple calendar views topreview daily andweekly tasks, driving directions and travel times,appointmentdetails, and instantly respond to new work orders •Step-by-stepservice execution instructions that can be easilyconfigured byadministrators without coding • Templatized checklistswith sectionnavigation, progress status, and inline navigation forinspections,safety checks, diagnostics, and more • Instant accessto documents,videos, and technician and expert collaboration •Search to quicklylocate parts and products in own or nearbytechnicians’ trunkstock, customer consignment, stocking hubs, spareparts, and more •Real-time, automated pricing validatesentitlements for accuratetime and materials estimations • Easilycapture and share photosand videos taken at the customer site,email service reports orcontracts • Smart Business Docs to createservice reports,invoices, etc. for customers to sign while on-siteto expediteprocessing • Instant access to IoT data and analyticsfor equipmentdiagnostics and faster resolution • Secure, richexchange of datawith third-party applications through app-to-appintegration •Intuitive field-ready design features large targets,fewer clicks,dedicated screens, time-saving formula fields, anddata validation• Automated notifications and SMS triggered bychanges in data orlocation to inform stakeholders in real-time •Advanced data andbusiness rules validation during data entryensures data integrityand adherence to business processes even ifconnectivity is notavailable • Fast, reliable offline functionalitywith powerful andflexible sync engine that enables technicians toaccess and updatecustomer and product information

ServiceMax Field Service App is the next generation mobile appforField Service Management in the enterprise. More than justacalendar and task list, the Field Service App empowersengineersand technicians with everything they need to show up ontime, stayproductive, speed time-to-invoice and improve customerexperience.It delivers an enhanced field-ready design that takesadvantage ofthe native capabilities, larger screen and greaterpower of Androidtablets. Technicians, even while offline,self-schedule theirappointments, verify entitlements, order parts,manage returns andcomplete jobs with advanced data collection andwork order closeprocesses that come complete with time andmaterials entry and jobreporting to the customer. ServiceMax FieldService App is the onlyapp engineers need to complete every type ofchecklist, send itback to the office in real-time, stay compliantand safe anddeliver consistent service customers will love.Features forAndroid tablets include: • Make mobile configurationeasy with theServiceMax Service Flow—configure once, deployanywhere • SmartSync delivers fast, reliable offline performanceusingbi-directional sync and advanced offline functionality •Access aneasy to use calendar for all important events andscheduled workorders • See a detailed work order view and debriefactions withservice workflows configured for your business •Remotely requestparts, scan barcodes, and capture time and materialdetails withautomated pricing rules • Navigate easily with a nativeconnectionto Google Maps to get hands-free directions • Helptechniciansfollow workflows quickly and accurately with datavalidation– evenwhile offline • Quickly reach out with a one-touchnative link tocall or text the customer contact for each work order• Easilyshare attachments such as job site photos, videos and files• Tracktechnicians using GPS location for scheduling and safetypurposes •Instantly create a service report and capture thecustomer’ssignature • Create template driven checklists forstandardizedinspections, safety checks, diagnostics and more •Analyzechecklist information and maintain histories of responseswith fullreporting capabilities • The ServiceMax Installed BaseApp(ProductIQ) delivers connected device details fortechnicianvisibility and records in-field activities.*** Note: Thisversionis compatible with all server versions from Summer 16 SP tothecurrent release. It is not compatible with Summer 16 (withoutSP)and earlier. **ServiceMax Field Service is a business appandrequires a paid license and login credentials.*****ServiceMaxInstalled Base App requires an additional purchase.

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